betor365 Casino & Sportsbook Data Care

This page describes what we collect when you use betor365 and how we keep that data protected. We believe transparency about our data practices helps you make informed choices about your account on our platform.

We at betor365 operate an online entertainment service covering sportsbook markets, live-dealer tables, slot games, and esports markets. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or our partner banks (mobile banking, local payment, online payment, e-wallet), or place a market during Liga 1 or Champions League fixtures, you share personal information with us. Our role is to collect only what we need, process it securely, and respect your rights under applicable law.

Our services are available only where local law permits. If you are outside a supported jurisdiction, you cannot access betor365.

What Data We Collect on betor365

We collect information in three categories: account details, transaction records, and behavioural data.

Account Information

When you register on betor365, we ask for your full name, email address, phone number, date of birth, and residential address. We may also request a form of government-issued identification (such as a passport or national ID card) to verify your identity. This process, known as Know Your Customer (KYC), helps us comply with financial regulations and prevent fraud. We store these details on our servers, some of which may sit outside your jurisdiction.

Payment and Transaction Records

Every deposit and withdrawal you make on betor365 is recorded. If you fund your account via DANA, e-wallet, or mobile banking, we receive confirmation from those payment providers. If you use local payment, online payment, e-wallet, or mobile banking direct transfer, we log the bank reference and amount. We also record your betting activity — which markets you viewed, which bets you placed, settlement outcomes, and any bonuses you received. This data helps us detect suspicious activity and manage our risk.

Device and Usage Data

We collect information about how you access betor365: your IP address, device type (mobile or desktop), browser version, and approximate location based on IP geolocation. We use cookies and similar tracking tools to understand user behaviour — which games are popular, when traffic peaks, and how often users visit during Idul Fitri or major tournaments like Piala Indonesia. This helps us improve our platform.

Our betor365 Data Protection Commitments

How We Use Your Data

We use account and payment data to:

• Process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.
• Verify your identity and prevent account fraud or money laundering.
• Settle your bets and distribute any winnings.
• Provide customer support when you contact us about your account.
• Send you occasional updates about platform maintenance or payment system changes.
• Comply with applicable financial and gaming regulations in your jurisdiction.

We do not sell your personal data to third parties. We do share data with our payment processors, live-dealer studios, slot game providers, and our customer support team as needed to operate betor365.

Security and Data Retention

We encrypt sensitive data (passwords, banking details) using industry-standard protocols. Our servers are protected by firewalls and regular security audits. We retain your account data for as long as your account is active. After you close your account, we keep transaction records for the period required by law — typically several years — then delete or anonymise the rest.

Your Rights

You have the right to request a copy of all personal data we hold about you. You may also request that we correct inaccurate information or delete your account entirely. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact our support team through the contact details below.

Third-party processors

Payment gateways, live-dealer providers, and slot game studios may process your data under separate agreements.

Cross-border transfer

Your data may be transferred outside Indonesia for processing and storage.

Policy updates

We may update this policy. Changes take effect when posted on betor365.

Contact betor365

If you have questions about how we handle your data on betor365, contact our support team. We are available via email and live chat during standard business hours. Your inquiry will be acknowledged within one working day, and we will work to resolve data concerns promptly.

Our commitment is to operate betor365 with respect for your privacy and in full compliance with applicable data protection and gaming law in your jurisdiction.